Casino / Live
fb997 collects and uses your information only to operate your wallet, process transactions through bKash, Upay and Bank Transfer, and keep your account secure. Access to our platform depends on your local law and eligible regions — this policy explains exactly what we collect, why we collect it, and what choices you have.
This policy applies to all data fb997 collects when you create an account, make a deposit or withdrawal through bKash, Upay or Bank Transfer, browse the game lobby, or contact our support team. We collect the information you provide directly — your name, contact details, and payment identifiers — as well as technical data such as device type, browser session logs, and IP address. We use this data to verify your account, process wallet transactions, detect unusual activity, and respond to your support requests. We do not sell your personal data to third parties. Where we share data with payment processors or game content providers such as and , we do so only to the extent needed to deliver the service you requested. Data retention periods vary by data type and are governed by applicable law in your eligible region. If you access our platform from a jurisdiction where online gaming is restricted, your eligibility and the legal basis for processing your data depend entirely on local law. We encourage you to check the rules that apply where you are before registering.
Payment records tied to your bKash wallet are retained as required by applicable financial regulations in your region.
Upay and Bank Transfer transaction logs are stored securely and used only for account reconciliation and dispute resolution.
Name, contact details and verification documents are held for the duration of your account and for any legally required period after closure.
Technical session data helps us detect unauthorised access and is not used for advertising profiling outside the platform.
Not every service you reach from fb997 falls under this policy. Understanding the boundary helps you know who to contact when you have a question about your data.
Registration, login, wallet top-up and withdrawal flows are fully covered. Any data you submit through these steps is governed by this policy.
Deposits and withdrawals processed via bKash, Upay or Bank Transfer are within scope. Transaction records are held on our systems and with the relevant payment processor.
Game titles served and run on those studios' own platforms. Their data practices are governed by their own policies, not ours.
Any external site you navigate to from a link on fb997 is outside this policy. We have no control over how those sites collect or use your data.
You have concrete options when it comes to the data we hold on your account. You can request a copy of the personal information tied to your registered profile — this includes your contact details, account history and transaction records for bKash, Upay and Bank Transfer payments. If any detail is incorrect, you can ask us to correct it by raising a request through the support channel shown in your account settings. Where local law gives you the right to request deletion of your data, you can submit that request in writing; we will confirm what can be removed and what must be retained under applicable financial or legal obligations. We do not make automated decisions that significantly affect you without a human review step. If you believe your data has been handled incorrectly, you have the right to raise a formal complaint with us before escalating to any relevant authority in your eligible region.
Submit a data access request through our support route and we will provide a summary of the personal data held on your account.
If your name, contact number or address on file is wrong, contact support with the correct information and we will update it promptly.
For any question about how your data is used, write to us via the contact path listed in the support section below.
Where permitted by local law, you may request deletion of your account data. We will confirm what can be removed and what retention obligations apply.
If you have a question about your data or want to exercise any of the rights described in this policy, use one of the contact routes below. We respond to data queries through the same channels we use for account support.
Open the chat widget from any page on fb997 to reach our support team directly. Describe your data query and a team member will assist you.
Send your data request or privacy question to our published support email address, which is listed in the Help section of your signed-in account area.
The Help section inside your account contains published guidance on submitting data requests, correcting details and understanding your rights under this policy.
We apply technical and organisational measures to protect the data we hold. Your account is protected by password authentication, and we recommend you do not share your login credentials with anyone. Session activity is monitored to detect access patterns that look unusual.
We use cookies to keep your session active and to remember your account preferences. You can manage cookie settings through your browser, though disabling certain cookies may affect how the lobby loads.
We keep your account data for as long as your account is active and for any additional period required by financial or legal obligations in your eligible region. Closed accounts are handled according to our retention schedule.
Your password is stored in hashed form. If you suspect unauthorised access to your account, contact support immediately through live chat or the email route listed in your account Help section.
When we make material changes to this policy, we will notify you via the contact details on your account before the changes take effect. Continued use of the platform after that date constitutes acceptance.
These are the questions we hear most often about how fb997 handles account and transaction data.
We collect the details you enter during registration — name, contact information and any verification documents required for your account. We also log technical data such as your device type and IP address to keep the account secure.
Yes. Deposits and withdrawals processed through bKash, Upay and Bank Transfer are recorded on our systems and with the relevant payment processor. These records are kept for the period required by applicable financial regulations in your eligible region.
You can submit a data access request through our live chat or the support email listed in your account Help section. We will provide a summary of the personal data tied to your registered profile, including account and transaction history.
Contact our support team via live chat or email with the correct details. We will update your account record and confirm the change. For identity documents, we may ask you to resubmit the relevant file.
We share only the data needed to deliver the game session you requested. Game studios receive session identifiers, not your full account profile. Their own data practices are governed by their respective policies, which are separate from ours.
When you close your account, we retain certain records for the period required by financial and legal obligations in your eligible region. Data that is no longer required is deleted according to our retention schedule. You can ask us for details via the support contact routes.