fb997 Terms Conditions: What Applies to Your Account
These terms govern how your fb997 account works — from how you access the lobby and place transactions to how we handle disputes and account changes. Reading them before you start means no surprises later; your continued use of the platform confirms you have accepted what is written here.
Account eligibility depends on local law
Applies to all transactions including bKash and Upay
Covers lobby access, wallet use and support
Updated terms take effect on publication
POLICY POSTURE
How These Terms Apply to You
These terms form the full agreement between you and fb997 for every interaction on this platform — account creation, wallet funding via bKash or Upay or Bank Transfer, game sessions, and any support request you raise. They apply regardless of the device you use to access the lobby. Where local law in Bangladesh or your eligible region places additional obligations on either party, those obligations sit alongside these terms and are not displaced by them. We may update these terms when our services change or when regulatory requirements shift; the version published on this page at the time of your session is the one that applies. If a clause is found unenforceable in your jurisdiction, the remaining clauses continue in full effect. Nothing in these terms limits rights you hold under applicable consumer protection law. Availability of the platform and its features depends on your local law and the eligible regions we serve — if you are uncertain whether access is permitted where you are, check with a local legal adviser before proceeding. We do not accept liability for access attempted from regions where the service is not available.
bKash
Transactions made via bKash are subject to these terms and to bKash's own service conditions.
Upay
Upay wallet activity on your account falls within the scope of this agreement.
Bank Transfer
Bank Transfer deposits and withdrawals are governed by these terms alongside your bank's own policies.
Nagad
Nagad transactions processed through your account are covered by the same terms as other payment rails.
WHAT IS COVERED
Scope of This Policy
Not every interaction with fb997 falls under the same clause. Understanding what this policy covers — and what sits outside it — helps you know where to look when a question comes up. The four areas below draw the boundary clearly.
Account Access
Your login credentials, session activity, account wallet balance and any changes you make to your profile are fully within scope. We are responsible for the account environment we provide; you are responsible for keeping your credentials secure.
Transactions
Deposits and withdrawals processed through your account — whether via bKash, Upay, Bank Transfer or Nagad — are covered. The terms set out how disputes are raised and what records we hold. Processing times depend on the payment rail and are not governed by this policy alone.
Site Content
Game content supplied by studios available in the lobby, promotional notices published on the platform, and support materials we produce are within scope. We own or license this content; you may not reproduce it without permission.
Third-Party Services
Payment providers, game studios and any external service you reach from our platform operate under their own terms. We are not a party to those agreements and accept no liability for how those third parties perform their services.
YOUR PRACTICAL RIGHTS
Actions Available to You Under These Terms
These terms are not one-sided. You have concrete steps available to you at any point — to check what we hold, to correct something that is wrong, and to raise a question or complaint through a published route. Your account dashboard shows your transaction history, session records and current wallet balance; that is your first stop for any factual query about activity on your account. If something in your profile is incorrect — your contact details, your preferred payment method, or any other account field — you can update it directly from the account settings page. For anything that cannot be resolved through self-service, our support team is reachable via the channels listed in the Support section of this page. We aim to acknowledge every query and work toward a resolution; we do not set a fixed response window here because that depends on the nature of the request, but we do not leave queries unanswered. If you believe a term has been applied incorrectly to your account, raise it in writing through support so there is a record.
Review Your Records
Open the transaction history section of your account to see every deposit, withdrawal and session entry. Records are available for the period stated in your account settings.
Correct Account Details
Account settings let you update contact information and payment preferences directly. For changes that require identity verification, follow the steps shown in the verification section of your account.
Raise a Question
Any clause you find unclear can be queried through our support channels. Put your question in writing so both sides have a clear record of what was asked and what was answered.
Request Support
If a transaction, account action or policy decision does not look right, contact support with your account reference and a description of the issue. We will review it against the records we hold.
CONTACT ROUTES
How to Reach Us About These Terms
If a clause in these terms raises a question or you need to dispute something on your account, use one of the routes below. We do not publish response time commitments here because they vary by query type, but every contact through these channels is logged and followed up.
Live Chat
Open the chat widget from any page while signed in to your account. Describe your query and include your account reference for faster handling.
Email Support
Send a written query to the support address shown in your account's Help section. Email is the recommended route for formal disputes or requests that need a written record.
Help Centre
The Help Centre in your account area covers common terms questions with published answers. Check there first — many queries about account scope and transaction records are answered without needing to contact the team.
HOW WE HANDLE THIS
Data, Security and Policy Management
Behind these terms are concrete practices that govern how your account data is stored, how we use cookies, and how you can request changes. These are not abstract commitments — they are the operational reality of running your account on this platform.
Data Handling
We hold the account and transaction data needed to operate your account and meet our obligations. We do not sell your personal data to third parties. For a full account of what we collect and why, see our Privacy Policy linked in the footer.
Cookies
We use cookies to keep your session active, remember your preferences and understand how the lobby is used. You can manage cookie settings from the banner shown on your first visit or from your browser settings at any time.
Account Security
Your account is protected by the credentials you set. We recommend a strong, unique password and advise against sharing access. If you suspect unauthorised activity, contact support immediately using the live chat route.
Requesting Changes
To request a correction to data we hold, or to ask about retention periods for your records, contact support in writing with your account reference. We will respond according to the obligations that apply in your eligible region.
TERMS FAQ
Common Questions About These Terms
The questions below come up regularly when account holders read through the terms. If yours is not here, reach out through the support routes listed above.
Do these terms apply to my bKash and Upay transactions?
Yes. Every transaction processed through your account — including bKash, Upay, Nagad and Bank Transfer — falls within the scope of these terms. The payment provider's own conditions also apply alongside ours, but our terms govern the account side of every transaction.
What happens if fb997 updates these terms?
We publish the updated version on this page and it takes effect from that date. If the change is material, we will notify you through your account. Continuing to use the platform after an update means you accept the revised terms. If you do not accept them, stop using the platform and contact support.
Can I access fb997 from anywhere in Bangladesh?
Access depends on your local law and the eligible regions we serve. We do not make a blanket availability claim for all locations. If you are uncertain whether access is permitted where you are, check with a local legal adviser before using the platform.
How do I dispute a transaction under these terms?
Open your transaction history in the account dashboard and identify the entry in question. Then contact support in writing — via email or live chat — with your account reference and the transaction details. We will review it against our records and respond through the same channel.
Who do I contact if I think a term has been applied incorrectly?
Raise it through our email support route so there is a written record on both sides. Include your account reference, the clause you believe was misapplied, and a brief description of what happened. Our team will review and respond in writing.
How long does fb997 keep my account data?
Retention periods depend on the type of data and the obligations that apply in your eligible region. To ask about a specific record or request a correction, contact support in writing with your account reference. We will respond according to applicable requirements.
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